Privacy Policy

Last Updated: January 15, 2026

Introduction

At BigBoost Casino, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our online casino platform. We believe in transparency and want you to understand exactly how we handle your information and what rights you have regarding your personal data. By using our services, you agree to the practices described in this policy, and we encourage you to read it carefully to understand our commitment to your privacy.

We operate under strict regulatory requirements set by our Curacao eGaming license and comply with international data protection standards. Our privacy practices are designed to give you control over your personal information while enabling us to provide you with a secure, personalized, and enjoyable gaming experience.

Information We Collect

To provide you with our casino services, process your transactions, and ensure a secure gaming environment, we collect various types of information. We only collect data that is necessary for operating our platform and serving you better, and we are transparent about what we gather and why.

Personal Information

When you register an account with us, we collect personal details including your full name, date of birth, email address, phone number, residential address, and nationality. This information is essential for verifying your identity, complying with regulatory requirements, preventing fraud, and ensuring you meet the legal age requirements for online gambling in New Zealand. We use this data to create and manage your account, communicate with you, and provide customer support.

Financial Information

We collect payment and banking details necessary to process your deposits and withdrawals. This includes credit card information, bank account details, e-wallet addresses, and transaction history. We handle all financial data with the highest level of security and never store complete credit card numbers on our servers. Our payment processors use industry-standard encryption to protect your financial information during all transactions.

Technical Information

When you access our platform, we automatically collect certain technical data including your IP address, device type, browser type and version, operating system, screen resolution, and time zone settings. We also gather information about your gameplay patterns, game preferences, login times, and session duration. This technical data helps us optimize our platform performance, detect fraudulent activities, troubleshoot technical issues, and personalize your gaming experience.

Communication Records

We maintain records of all communications between you and our customer support team, including live chat transcripts, email correspondence, and phone call recordings. These records help us improve our service quality, resolve disputes, and ensure we're meeting your needs effectively. We use this information solely for customer service purposes and to protect both your interests and ours.

How We Use Your Information

We use the information we collect for specific, legitimate purposes that enable us to operate our casino and provide you with excellent service. Our primary uses include account management and verification, processing your deposits and withdrawals, delivering customer support, detecting and preventing fraud, complying with legal and regulatory obligations, and improving our platform and services.

We analyze your gameplay data to understand your preferences and provide you with personalized game recommendations, bonus offers, and promotional materials that match your interests. We use your contact information to send you important account updates, notify you of new games and features, and inform you of special promotions. You can opt out of marketing communications at any time while still receiving essential account-related messages.

We also use aggregated, anonymized data to conduct research, analyze trends, and improve our overall service quality. This aggregated data cannot be used to identify you personally and helps us understand how players interact with our platform so we can make meaningful improvements.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses 128-bit SSL encryption technology to secure all data transmissions between your device and our servers, ensuring that your information remains confidential and protected during transfer.

We store your data on secure servers with restricted access, protected by firewalls and advanced security protocols. Our staff members receive regular training on data protection practices, and only authorized personnel with legitimate business needs can access your personal information. We conduct regular security audits and updates to maintain the highest protection standards and address emerging security threats.

Despite our robust security measures, we acknowledge that no internet transmission or electronic storage system is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to protect your account by using strong passwords, keeping your login credentials confidential, and logging out when you finish your gaming sessions.

Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in specific circumstances that are necessary for our operations and your service.

We share data with our trusted service providers and partners who assist us in operating our platform, processing payments, verifying identities, providing customer support, and conducting business analysis. These third parties are contractually obligated to maintain the confidentiality of your information and use it only for the specific services they provide to us.

We may disclose your information when required by law, regulation, legal process, or governmental request. We also reserve the right to share information when we believe disclosure is necessary to protect our rights, prevent fraud, ensure platform security, or protect the safety of our users and the public.

In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership and give you the opportunity to delete your account if you do not wish your information to be transferred.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, analyze site traffic, and personalize your gaming experience. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them.

You can control cookie settings through your browser preferences, choosing to accept all cookies, reject all cookies, or receive notifications when cookies are set. Please note that disabling cookies may limit some functionality of our platform and affect your user experience.

Your Privacy Rights

We believe you should have control over your personal information. You have the right to access the personal data we hold about you and request a copy of this information at any time. You can request corrections to any inaccurate or incomplete personal information we maintain. You have the right to request deletion of your personal data, subject to our legal obligations to retain certain information for regulatory compliance and fraud prevention.

You can object to our processing of your personal information for marketing purposes and opt out of promotional communications while continuing to receive essential account-related messages. You have the right to request that we restrict the processing of your personal data in certain circumstances, and you can request a portable copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact our customer support team through our available channels. We will respond to your requests within a reasonable timeframe and in accordance with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal and regulatory obligations. Account information and transaction records are typically retained for several years after account closure to meet regulatory requirements, prevent fraud, and resolve disputes. We regularly review our data retention practices and securely delete or anonymize information that is no longer needed.

International Data Transfers

Our operations may involve transferring your personal information to countries outside of New Zealand. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information during international transfers.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 18, we will immediately delete that information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our customer support team. We're available 24/7 to address your privacy concerns and ensure you understand how we protect your personal information.